All Kendikids orders within Hong Kong are shipped via SF Express to ensure reliable and timely delivery.
Estimated delivery times:
Hong Kong Island & Kowloon: 1–2 business days
New Territories: 1–3 business days
Delivery times are estimates and may vary depending on location, weather conditions, courier operations, and peak periods.
We offer free delivery within Hong Kong on all orders over HKD 800.
Shipping fees (if applicable) will be calculated and displayed at checkout.
Orders are processed on business days only (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
Typhoon Signal No. 8 (T8) or above may cause delivery delays due to courier service suspensions.
Delivery times may also be extended during public holidays and busy sale periods.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details.
We hope you love your Kendikids purchase. If something isn’t quite right, we’re here to help.
You may request a return or exchange if:
The item is unused, unwashed, and in its original condition
All original tags and packaging are intact
The request is made within 14 days of receiving your order
For hygiene reasons, we are unable to accept returns on items that have been worn, washed, or damaged after delivery.
Complete the Return Form
Please fill out our return request form (available on our website or provided upon request).
Submit Your Request
Email the completed return form to hello@kendikids.com with your order number.
Return Approval
Once approved, you will receive instructions on how and where to return your item.
Send the Item Back
Items must be returned using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
If you would like to exchange an item (subject to stock availability), please indicate your preferred replacement in the return form. Once your return is received and approved, we will process the exchange.
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to the original payment method within 7–10 business days.
Original shipping fees (if any) are non‑refundable.
Please note that processing times may vary depending on your payment provider.
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with:
Your order number
A brief description of the issue
Clear photos of the item
We will arrange a replacement or refund at no additional cost to you.
Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
Once an order has been dispatched, it can no longer be cancelled and must follow the return process instead.
To request a cancellation, please email hello@kendikids.com as soon as possible with your order number.
If you have any questions regarding delivery, returns, or exchanges, please contact us at:
hello@kendikids.com
We’re always happy to help and ensure your Kendikids experience is a joyful one.